Website hacked

Frequently Asked Questions

Find out how we can help you and more about the services we offer

Why can't free applications protect me from malware?

Technically, free applications lack the capabilities to remove malicious, complex malware. They also are not backed by the resources available to track and eradicate the latest malware threats. Malware is growing relentlessly more sophisticated. Free applications just can’t keep up.

How long does it take to remove malware?

Depending on what plan you choose, we will fix your hacked WordPress website in 4 to 24 hours.

Is your Malware Removal service safe to use?

Yes, our Malware Removal services are 100% safe. We provide instructions on how to share your website credentials securely before going through this process.

How will you notify me if you find malware in my site?

Immediately after finding malware we will alert you through email at the email address registered with us during account creation. This will enable you to take necessary remedial measures to disinfect your site and prevent being blacklisted by the search engines.

How do you identify that malware has invaded into my site?

We scan all the files in your website with our award winning scanning engines and the very latest database of known malware in order to identify even zero-hour threats.

Can you remove my site from blacklist?

Yes we most certainly can, however, Blacklist removal is included in Fix & Protect and ASAP Fix plans only.